Improving Voter's Engagement in Local Election

This 5-member group project set out to fix confusing, inconsistent communication around local voting. The result unifies branding and simplifies voting information across every channel, physical and digital.

Type  Academic, User Experience Strategy
Brand  NZ Electoral Commission
Role Project Management, Strategist, brand guide, poster co-designer
Skills Photoshop, Illustrator, Figma, Miro, Canva, Research, Affinity mapping, Brand guide

Problem
In Aotearoa New Zealand, most eligible voters don't take part in local elections, driving low voter turnout. The process is also overly complex and varies from city to city — confusing for anyone who's moved.

Research & Insights
‍
Semi-structured interviews with Wellington voters surfaced a clear need: clearer, more accessible information and a stronger sense of connection to the election.

Concept

We introduced the "Orange Guy," a figure widely recognised from general elections, to build familiarity with local voting. Simplified messaging and clear infographics made the process easier to understand and more engaging.

Usability Test

We tested a prototype infographic using the "Orange Guy" to highlight key election information. Participants were asked to find:

  • Enrolment dates
  • Voting locations
  • Methods for returning votes

We then gathered feedback on how easily they found the information, their thoughts on the design, and their reaction to the "Orange Guy."

Usability Test Insights

Participants responded well to the "Orange Guy," the simplified infographics, and key visual elements — all found to improve clarity and boost engagement.

Strategy
‍
We proposed a centralised, adaptable brand system for local election zones — one that keeps messaging consistent while emphasising the importance of local elections. It's brought to life through simplified infographics and refined collateral across physical and digital platforms.

Bringing the "Orange Guy" into local elections leverages its strong association with voting in New Zealand, while clear infographics make complex information easy to grasp.

User Flow
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The user flow maps every touchpoint — from physical posters and digital platforms through to completing the vote.

Brand Guide

The brand guide lets local councils adopt and customise the system to reflect their own style, helping voters feel more connected to elections in their area.

Poster

Clear visual guidelines walk voters through the process step by step, bridging online and offline interaction with a simple QR code.

The tagline "Decide who will speak for you!" nudges voters to make their voice count.

Adaptable colour schemes let councils align the infographic with their own branding and identity.


Mobile version

Scanning the poster's QR code opens a scrollable, interactive mobile guide that walks voters through completing their vote.

Voting location map

The redesigned map clears up confusion around interaction and iconography.

Instagram
‍
The campaign extended to Instagram, reaching social media users with key dates and essential voting information.

Click on the image to view project in detail

LEARNING & EXPERIENCE DESIGN

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Designing practical learning resources and tools to help staff understand and apply Customer Experience practices.

Taikoza — Designing for Self-Directed Learning

Creating a digital learning experience that enables learners with different backgrounds and abilities to learn, practise and prepare at their own pace.

Painless Needles — Making Complex Information Understandable

Turning complex information about acupuncture into an accessible, engaging and interactive learning experience.

UX & Service Design

Singtel — Design System Reiteration

Exploring how a more coherent design system can improve consistency, usability and scalability across digital experiences.

Local Elections — Improving Voter Engagement

Using human-centred research and service design to explore barriers to participation and create a more accessible election experience.

Hana Fashion — Retail Experience

Designing a digital retail experience that helps customers discover, explore and engage with fashion products.

Visual Communication

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Creating an editorial experience that brings together information, imagery and storytelling to engage the museum's community.

Brandt — Pamper Yourself

Creating a consumer-facing campaign that translates Brandt's product proposition into an engaging lifestyle experience.

BiT — Rebranding for B2C Market Expansion

Editorial design and visual storytelling.

Laguna — Membership Sales Kit

Designing a visual sales toolkit to communicate membership benefits clearly and support customer conversion.

Celebrity Chefs Charity Cookathon — Event Design & Collateral

Creating the visual identity and campaign collateral for a charity event bringing chefs, sponsors and the community together.

International Day Against Drug Abuse and Illicit Trafficking

Developing visual communication to make a complex social issue accessible, engaging and relevant to a broad audience.